z

ENTIRE STORE ON SALE + EXTRA 15% OFF W/ CODE 'HOT15'! EXP 10/24 👅 

z Search

Sign up for email alerts and be first to know about our promotions and coupons!

We bill discretely and ship in plain boxes so your secret is safe with us!

Check out our huge selection of lingerie!

FAQ's

Frequently Asked Questions

  • How are my orders shipped?

We are very discrete when it comes to your purchases. All orders are shipped in a plain brown box with no marking on the outside. The shipping label uses a discrete generic address and sender.

  • What is going to show up on my credit card billing statement once I make a purchase?

We are very discrete when it comes to your purchases. Your billing statement will show SP * DOMABGLOBAL and will not link back to anything on this website.

  • What is the return policy?

If your product arrives damaged or defect, we will return or replace your item free of charge. We have a 15 day return policy for unused and unopened product (Buyer is responsible for return shipping cost). Please use the contact form on the “Contact Us” page, or email us directly at customerservice@xsexstore.com.

  • What are the shipping options?

Shipping options vary by country, please contact us for more information.

  • When will I receive my order?

We ship most orders with 1 business day. Transit times vary depending on shipping method and distance. Standard shipping times are 3-7 business days.

  • What do I do if I never received my order?

Please first check the tracking information provided by email. If you still have a problem with your order, please contact us by using the contact form on the “Contact Us” page, or email us directly at customerservice@xsexstore.com.

  • What do I do if I received a defective order?

Please contact us by using the contact form on the “Contact Us” page, or email us directly at customerservice@xsexstore.com.

  • How do I make changes to an order I’ve already placed?

Please contact us ASAP by using the contact form on the “Contact Us” page, or email us directly at customerservice@xsexstore.com. If the order has already processed and shipped, we will not be able to modify your order.

  • Where are you located?

We are located in sunny Orlando, Florida, USA.

  • How do I contact your company if my question isn’t answered here?

Please contact us by using the contact form on the “Contact Us” page, or email us directly at customerservice@xsexstore.com.

 

Search

z